Terms and Conditions

These conditions of use explain the main rules that apply when you access and use the Hallmark Casino website, create or use a player account, play games, claim promotions, and use any related services we make available.

By visiting the site, registering an account, making a deposit, downloading supported software (if offered), or playing real-money games, you agree to follow these site terms and any additional rules that apply to specific features, games, or promotions. The goal is clarity and fairness: you should know what to expect from the platform, and what the platform expects from you.

If you do not agree with these service terms, please do not create an account or use the services.

Adults Only - Who Can Use the Platform

Hallmark Casino is intended for adults only.

To use the platform, you must be at least the legal gambling age in your jurisdiction, and you must have the legal right to gamble online where you are physically located. Online gambling laws vary, and it is your responsibility to confirm that real-money play is lawful for you before you register, deposit, or play.

We may restrict or block access in certain countries, regions, or jurisdictions. Availability can also depend on local laws, regulatory expectations, and our internal risk controls, which may change over time.

Sign-Up Basics - Account Registration Rules That Keep Things Clear

When you register, you agree to provide accurate, current information, including your name, address, date of birth, email address, and any other details requested during sign-up or later account checks. Keeping your information up to date matters, especially for payments and verification.

A few core account rules apply:

• Your account must be registered in your own legal name.
• You may only create and use the number of accounts we permit per person, household, device, or payment method.
• You cannot register or play on behalf of someone else.

If we reasonably believe that information is false, misleading, incomplete, or inconsistent, we may request clarification and/or limit account features until it is resolved.

Verification Made Simple - Identity Checks and Supporting Documents

To protect players and the platform, Hallmark Casino may request verification at any time, including before you can withdraw. This may include confirming your identity, age, address, and payment method ownership.

Examples of what we may request include:

• Proof of identity (such as a government-issued photo identification)
• Proof of address (such as a recent utility bill or bank statement)
• Proof of payment method ownership (where applicable)

If verification is incomplete, delayed, or unsuccessful, some actions (like withdrawals, bonus conversions, or account changes) may be paused until the review is finished. We aim to handle verification in a practical, reasonable way, but we also have to keep the process consistent for fairness and security.

Your Account, Your Responsibility - Safe Login and Proper Use

You are responsible for protecting your username, password, and any other login methods connected to your account. Any activity that occurs through your account is treated as authorized by you, unless we determine otherwise based on a security review.

Player accounts are personal. They may not be:

• Shared with another person
• Transferred, sold, or gifted
• Used by a third party, including friends or family members

If you believe your account has been accessed without your permission, contact support right away so we can help secure it.

Money In, Money Out - Deposits, Withdrawals, and Account Balances

Deposits and withdrawals are subject to availability, processing checks, and the rules of the payment method you choose. Payment options can change, and some methods may not be available in every location or for every account.

Common factors that may affect deposits and withdrawals include:

• Minimum and maximum transaction limits
• Processing times and pending periods
• Verification status and account review requirements
• Bank or payment-provider policies

Withdrawal requests may be reviewed before approval. This review can include confirming your identity, confirming payment method ownership, checking for bonus conditions, and checking for unusual transaction patterns that require extra attention for security.

All balances shown in your account are intended to reflect your current position, but display delays or technical issues can occur. If there is a discrepancy, we will investigate and correct it in a fair, consistent way.

Bonus Rules Without the Fine Print Feel - Promotions and Free Chips

From time to time, Hallmark Casino may offer bonus credits, free spins, free chips, match offers, and other promotions. These offers often come with bonus terms that sit alongside these general platform rules. Always review the promotion details before you opt in, because the specific promo rules will control how that offer works.

Common promotion conditions may include eligibility requirements, promo code entry, time limits, game restrictions, wagering requirements, and maximum cashout limits.

Here are key bonus terms you should expect on this platform:

• Promo codes: Most offers require you to enter a code in the cashier before you deposit or claim the promotion.
• Wagering requirements: Wagering is commonly set at 20x for slots and 50x for many table games. Some games may contribute differently, and some may not count at all.
• Restricted games: Certain games, including roulette, craps, Pai Gow poker, and baccarat, may be restricted while a bonus is active or may not count toward wagering. Playing restricted games during a bonus can void bonus-related winnings.
• Bonus style: Many bonuses are “sticky” (non-cashable). That means the bonus amount itself is for wagering and is removed from your balance when you request a withdrawal. You can generally withdraw winnings generated from the bonus, subject to promo limits.
• Expiration: Promotions often expire if wagering requirements are not met within 14 days (unless a specific offer states otherwise).
• Cashout limits: No-deposit bonuses are typically capped at a $100 maximum cashout. Deposit bonuses commonly cap maximum withdrawals at 10x the deposit amount (unless an offer clearly states a different limit).

We may also limit promotions by location. In addition to any other restricted jurisdictions, bonus and real-money play restrictions commonly apply to players located in Australia, the United Kingdom, Algeria, Afghanistan, Azerbaijan, Bulgaria, Belize, Costa Rica, Curacao, the Czech Republic, Finland, Hungary, Iraq, Iran, Malaysia, Myanmar, North Korea, Poland, Syria, Russia, Turkey, and Ukraine.

If there is any conflict between a promotion’s specific rules and these general service terms, the promotion’s rules will apply for that offer.

Games and Features Can Change - Availability and Access

We work to keep the site and games accessible, but game libraries and features can vary by location, device, browser, operating system, and software provider availability. Maintenance, updates, and unexpected technical issues can also affect access.

Hallmark Casino may add, remove, suspend, limit, or change:

• Games and game providers
• Promotions and loyalty features
• Payment methods and cashier options
• Site tools, features, and supported devices

We do not promise that any particular game, promotion, feature, or payment method will always be available.

Fair Play Standards - What’s Not Allowed

Using the platform means playing fairly and using the services for lawful, personal entertainment purposes. You agree not to misuse the site, the games, or promotions.

Prohibited behavior includes, but is not limited to:

• Fraud, attempted fraud, or deceptive activity
• Collusion with other players, including coordinated play meant to bypass platform rules
• Chargeback abuse or intentionally reversing transactions to avoid legitimate payment obligations
• Bonus abuse, including using promotions in a way that conflicts with stated eligibility or game restrictions
• Creating multiple accounts to claim promotions or avoid limits
• Using false, misleading, or stolen personal information
• Using unauthorized software, scripts, bots, automation tools, or methods designed to manipulate gameplay or platform functions
• Trying to interfere with the site’s security, systems, or game integrity
• Allowing someone else to access or use your account

If you are unsure whether a behavior is allowed, the safest move is to ask support before you play.

Balanced Enforcement - Our Rights to Restrict, Suspend, or Close Accounts

To keep the platform safe and fair, Hallmark Casino may take reasonable action when we believe rules have been broken, verification is incomplete, or activity presents a security, fraud, or compliance risk.

Depending on the situation, this may include:

• Limiting access to specific features (such as the cashier or promotions)
• Pausing withdrawals while an account review is completed
• Refusing or removing a promotion, or adjusting bonus-related winnings where promo terms were not met
• Suspending or closing an account in cases of serious or repeated misuse

We aim to apply these controls in a measured way that protects both players and the platform’s integrity.

When Tech Gets Messy - Errors, Malfunctions, and Corrections

Even well-run platforms can experience occasional errors. These may include game malfunctions, interrupted sessions, incorrect display of balances, incorrect bonus crediting, pricing or paytable display mistakes, or system outages.

If an error occurs, Hallmark Casino reserves the right to correct obvious mistakes and to address the outcome of technical issues in a fair and reasonable manner. This can include adjusting balances to reflect the intended result under normal operation, voiding affected bets where a malfunction materially impacted gameplay, or removing incorrectly credited bonuses.

If you believe something is wrong, contact support promptly with details so we can review it.

Responsible Gaming - Keeping Play in Balance

Gambling should be treated as entertainment, not as a way to make money. You are responsible for choosing stakes that fit your budget and comfort level.

If you feel play is no longer in balance, consider using responsible gaming tools that may be available, such as deposit limits, time-outs, or self-exclusion. You can also reach out to support for guidance on available options and next steps.

You can learn more on our /responsible-gaming page.

Our Content and Brand - Intellectual Property

The website’s design, branding, logos, text, graphics, and original materials are owned by Hallmark Casino or used under license by our partners and licensors.

You may not copy, reproduce, republish, distribute, reverse engineer, or commercially exploit site content or software elements without prior written permission, except where limited use is clearly allowed by law for personal, non-commercial purposes.

Providers Behind the Scenes - Third-Party Services and Links

Some games, payment services, identity tools, and technical functions may be delivered by third-party providers. That means certain features can be affected by those providers’ availability, maintenance schedules, and operational limits.

If the platform includes links to third-party websites or services, those third parties control their own content and policies. We encourage you to review any relevant third-party terms before using those services.

A Fair Limit on Risk - Limitation of Liability

We work to provide a reliable service, but we cannot accept responsibility for losses or damages caused by circumstances outside our reasonable control, including:

• Internet outages, device issues, or unsupported browsers and operating systems
• Delays or failures caused by payment providers, banks, or other third parties
• Site maintenance, updates, or unexpected technical interruptions
• User error, including mistakes in entering account details, promo codes, or payment information
• Events commonly described as force majeure, such as major service disruptions, natural events, or wider infrastructure failures

Nothing in these terms limits any rights you may have under applicable law that cannot be excluded.

“As Is” and “As Available” - No Guarantees of Uninterrupted Service

The website, games, and services are provided on an “as is” and “as available” basis. We do not guarantee uninterrupted access, constant availability, or error-free operation.

We also do not guarantee that every game, feature, promotion, or payment method will be available at all times or in every location.

Updates Happen - Changes to These Site Terms

Hallmark Casino may update these platform rules from time to time to reflect operational changes, security needs, new features, or legal and compliance requirements.

The most recent version posted on the website will apply from the date it is published, unless we state otherwise. Continuing to use the platform after changes take effect means you accept the updated terms, so it is smart to review this page periodically.

Other Pages That Matter - Related Policies

These service terms work alongside other policies and rules published on the site, which may include:

• /privacy-policy
• Cookie Policy
• Bonus Terms (where published for specific offers)
• Anti-money laundering and know your customer policy (where applicable)
• Game rules and promotion-specific rules shown in the cashier or promo pages

If there is a conflict between a specific promotion’s rules and these general conditions of use, the specific promotion rules typically control for that promotion.

Need Help? Here’s How to Reach Us

If you have questions about these terms, your account, payments, verification, or promotions, contact Hallmark Casino support using our official channels:

• Email: support@hallmark-casino.com
• Phone: 888-480-7999

Using the platform should feel clear and predictable. These terms are here to set fair expectations, protect players, and support a secure experience, and your continued use of Hallmark Casino means you agree to follow the rules outlined above.